Refund policy

Returns

We want you to be happy with your Look On High purchase. If something isn’t right, we’re here to help.

We offer a 30-day return window, beginning on the day your order is delivered. A $4.99 flat-rate return shipping fee applies to approved returns.

To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, with tags (if applicable), and in its original packaging. Proof of purchase is also required.

To request a return, contact us at look@lookonhigh.com. If your return is accepted, we’ll provide a return shipping label and instructions for sending your item back. Items returned without first requesting a return cannot be accepted.

Questions? We’re happy to help at look@lookonhigh.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us as soon as possible at look@lookonhigh.com so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products and gift cards. Items that have been worn, used, washed, altered, or damaged after delivery are also not eligible for return.

If you’re unsure whether your item is eligible, contact us at look@lookonhigh.com before sending anything back.

Sale Items

Unless otherwise marked as Final Sale, sale and promotional items are eligible for return under our standard return policy.

Exchanges

We don’t currently process direct exchanges. The easiest way to get a different size, color, or item is to return your original purchase and place a new order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable law. Returned items must be in the same condition in which they were received—unworn, unused, with tags (if applicable), and in their original packaging. Proof of purchase is required.

Refunds

We’ll notify you after we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at look@lookonhigh.com.